Privacy Policy​

Prestige Auto Works – Sacramento, CA
Effective Date: March 27, 2025

Prestige Auto Works values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our shop, use our website, or communicate with us.

1. Information We Collect

When you use our services, we may collect personal details such as your name, phone number, email address, and mailing address. If you bring your vehicle for service, we collect details about your car, including its make, model, year, VIN, and service history. If you make a payment, we process billing details and securely handle credit or debit card information. When you visit our website, we may collect your IP address, browser type, and information about the pages you visit.

2. How We Use Your Information

We use your information to provide and manage our automotive repair and maintenance services. Your details help us schedule appointments, process payments, and send you important updates about your vehicle or promotions. We also use your data to improve our services, ensure website security, and comply with legal requirements.

3. How We Protect Your Information

We take security seriously and use encryption to protect your payment transactions. Access to sensitive information is limited to authorized employees, and we update our security measures regularly to keep your data safe. While we do our best to protect your information, no system is 100% secure, so we encourage customers to protect their own data as well.

4. Sharing of Information

We do not sell or trade your personal information. However, we may share your data with trusted service providers who assist us with payment processing, customer support, or website operations. If required by law, we may disclose information to comply with legal requests. If our business is ever sold or merged, customer data may be part of the transition.

5. Your Privacy Rights

As a California resident, you have rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal data we collect, how we use it, and to request that we delete your information. You can also opt out of promotional emails at any time. To make a request regarding your data, you may contact us by email or phone, and we will verify your identity before processing your request.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience and analyze website traffic. Cookies help us understand how visitors use our site so we can improve our services. If you prefer, you can adjust your browser settings to limit or block cookies.

7. Data Retention Policy

We keep personal data only as long as needed to provide our services and meet legal requirements. Customer records are stored for at least 3 years after the last service date unless the law requires a longer retention period.

8. Third-Party Links and Services

Our website may contain links to third-party websites. If you click on these links, you should review their privacy policies since we are not responsible for how they handle your data. If we use tools such as Google Analytics to analyze website traffic, these services may collect additional data about how you interact with our website.

9. Updates to This Privacy Policy

We may update this policy from time to time. If we make changes, we will post the updated policy on our website with the new effective date. By continuing to use our services, you agree to the revised terms.

10. Contact Us

If you have questions about this Privacy Policy or would like to request access to or deletion of your personal data, please contact us.