Sacramento and Elk Grove Auto Repair

4

Prestige Auto Works got me in quickly and did a great job on my car, working quickly so I could make it to a later class on time. They offered reasonable prices and were honest with what did and didn't need to be done. I am giving them a 4 instead of 5 only because they forgot to do one thing during their service that I reminded the secretary, two mechanics, and the manager about and still got home to find not completed. As their shop is over half an hour away from me, I won't be able to return to have it done and will have to purchase the parts and do it myself.

4

They did a great job fixing my Beetle... I didn't realize how bad it was until it was fixed. Had a broken/cracked transmission mount and because of that it also needed both front side axles replaced. Car now shifts much more smoothly, easier to put in gear (manual transmission), and no vibration... steering feels tight. My ONLY concern is that I made my appt for 8:00am Friday morning but dropped it off on Thursday afternoon for convenience for me and the shop. When I called around 3:30 on Friday to see when I could pick it up the mechanic was just looking at it. And because he had to order parts it couldn't be finished until Saturday afternoon. A bit of a hassle rearranging a pick up ride but I'm always extremely satisfied with the end result and the price. I think they are so good at fixing cars that maybe they are just too busy? Thank you!

5

fast, know what they are doing then fix it right away

5

Very caring and courteous. As well as, very capable.

5

Really good friendly service

5

Timely service and quality repair.

4

Very quick service. Staff nice. First time visit without appointment and they got it done very fast. They have nice place to sit down while you wait.

5

The mark of a great business and truly dedicated professionals. We hit a wall completing diagnosis of an engine light problem (I researched this and discovered it's not just a matter of seeing a code and knowing what to do - detective work and thought needed). Andre and team took this as a professional challenge and just kept at it. Not only solved that one, but alerted me to possibility of more to come so I could make an informed decision about how much to try to "fix" my 15 year old car. Thank you.

5

Fixed air conditioning leak and more. Works great and was reasonable.

5

Prestige Auto Works is a place I trust. They have superior staff and friendly service.

BBB Customer Reviews
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