The mechanic service and time I was in and out was great! The mechanic himself was very personable and friendly. The front desk clerk however wasn't so friendly or customer service oriented. She didn't talk much, didn't let me know what was going on as far as hows looking my wait would be our hows many were in front of me. When my vehicle was done, She answered multiple phone calls while I stood at the desk for at least 5 minutes. Finally the mechanic came in and rung me up so I could leave.... mind you the front desk clerk was still on the phone talking about the holidays and how the person on the phone's holiday went. Not a business conversation.