For me, a mechanic is a long term relationship. When I bought a Lexus hybrid, I found myself in need of a new mechanic as it simply was not my previous mechanics area of expertise. I will be honest, I tried to connect with Lexus of Sacramento first. That was an exercise in futility. I could not get anyone to call me back. News flash Lexus, I am not about to be treated as unimportant and then throw a bucket of money your way to say thanks for ignoring me. No worri s, worked out great for me. I found Prestige Auto. They had excellent reviews and they lived up to those reviews every step up of the way. Their quote was quick, honest, and fair. Scheduling was a breeze even during a busy week. Service was excellent. And, their customer service was the best. I felt I was a valued customer throughout. I think I have started my next long term mechanic relationship.